1.  Find, provide a reference link to, and describe an example of an enterprise-level Commercial Off the Shelf Software (COTS) software package. Select enterprise-level programs that serve organizational functions such as CRM, ERP, Accounting, Sales Management, etc.

Do not identify simple PC-based individual software programs such as Microsoft Office, Turbo-Tax, Quicken, virus protection packages, or other smaller-scope programs mostly used by individuals.  

1.  In your description, consider the following discussion items;

  • What function(s) are handled by the package? How does it serve the enterprise?
  • Costing structure, including expected costs for the software and other services offered by the vendor.
  • The benefits of using the package vs. using a custom-developed solution.
  • Indicators of how flexible the package is.

2. Are there alternative ways of doing what the package does that would provide a company with a competitive advantage?  In other words, what are the reasons why one might not purchase the package?

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