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Overview: In this scenario, you have been asked by the HR department of a small regional hospital to provide IT support for one of the intake clerks. She
has always been considered a stellar employee but is returning to work after an extended illness. She has residual physical disabilities as a result of the
illness, including weakness on her left side and lingering sight issues that cannot be fully corrected with glasses or contact lenses.
Prompt: Prepare a report that summarizes your recommendations for reasonable IT accommodations that will allow the employee to continue her work
as an intake clerk.
Specifically, the following critical elements must be addressed:
 Technology Recommendations. What supporting technology (hardware or software) would you recommend to accommodate the clerk’s
disability? If multiple options are feasible, provide a summary of the pros and cons of each option, along with your final recommendation.
Explain your rationale, focusing on cost, ease of use, and effectiveness.
 Work Environment Recommendations. What alterations to the work environment would you recommend? Consider the work station,
ergonomics, and other relevant work-space characteristics.
 Training and Support Recommendations. What training or other support resources would you recommend for the clerk as she returns to work?
Be sure to identify services needed to effectively use identified software or hardware.
Guidelines for Submission: The report should be submitted as a two- to four-page Word document that uses double spacing, 12-point Times New
Roman font, one-inch margins, and APA style for any citations.

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