Match the quality guru” with the specific aspects of their teachings. Use C for Crosby, D for Deming an J for Juran.
__________ Defined quality as -fitness for use.”
_________ Defined quality as conformance to requirements.”
_________ Set the performance standard as zero defects.”
_________ Defined 14 points for management to follow.
_________ emphasized a general management approach to quality. Especially the human elements.

_________ rejected the concept of statistically acceptable levels of quality.
_________ Stated that less than 20 percent of quality problems are due to workers.
__________ Recommended continuous improvement to reduce variations.