QUESTION 1
-
Considering the responses received on “how important is ____”, What is the mean when examining the Large Selection?
A.
3.67
B.
4.95
C.
5.41
D.
4.43
2.5 points
QUESTION 2
-
Considering the responses received on “how important is ____”, What is the mean when examining the competent sales team (Dealership)?
A.
7.62
B.
3.12
C.
5.41
D.
4.91
2.5 points
QUESTION 3
-
Considering the responses received on “how important is ____”, What is the mean when examining the overall car quality?
A.
3.67
B.
3.12
C.
6.09
D.
4.43
2.5 points
QUESTION 4
-
Considering the responses received on “how important is ____”, What is the mean when examining the speed of service?
A.
7.65
B.
6.13
C.
8.98
D.
5.99
2.5 points
QUESTION 5
-
Considering the responses received on “how important is ____”, What is the mean when examining the atmosphere?
A.
4.56
B.
4.32
C.
4.74
D.
4.78
2.5 points
QUESTION 6
-
Considering the responses received on “how important is ____”, What is the mean when examining reasonable pricing?
A.
5.39
B.
5.76
C.
1.26
D.
9.89
2.5 points
QUESTION 7
-
After conducting a OneWay ANOVA, determine who was ranked #1 for the category reasonable pricing?
A.
Nissan
B.
VW
C.
Toyota
D.
Statistical tie between Nissan and Toyota
2.5 points
QUESTION 8
-
Rank each category in order (beginning with Rank #1 (most important) to Rank #6 Least important) according to the customers rank of importance? (point value = 5 points)
– 1. 2. 3. 4. 5. 6.
Large Selection
– 1. 2. 3. 4. 5. 6.
Competent Sales Team
– 1. 2. 3. 4. 5. 6.
Overall Car Quality
– 1. 2. 3. 4. 5. 6.
Speed of Service
– 1. 2. 3. 4. 5. 6.
Atmosphere within the Dealership
– 1. 2. 3. 4. 5. 6.
Reasonable Pricing
1.
4
2.
6
3.
1
4.
2
5.
5
6.
3
5 points
QUESTION 9
-
Based on the OneWay ANOVA results, VW ranked higher than Toyota in what category?
Large Selection
Competent Sales Team
Overall Car Quality
Reasonable pricing