IV. Problem solving and improvement.

a. Describe a SS problem solving situation.* Describe specifically what would happen at each step of your example (not just generically, what happens at each of the DMAIC steps).

b. Summarize Lean; what’s the point of Lean?

c. Prepare an activity network diagram.* The task length doesn’t have to be days.

d. Outline a project using PERT, CPM, or Gantt chart*.

e. Define the following terms per Taguchi and describe how they relate to one another: parameter, signal, noise, and robust. Pick a process and list the parameters of the process; which parameters are signals and which are noise?